Privacy Policy

Effective Date: August 1st, 2026
This Privacy Policy explains how Play Rentals LLC, doing business as Play Rentals (“Play Rentals,” “we,” “us,” or “our”), collects, uses, stores, and shares personal information when you visit playrentalsntx.com request a quote, reserve rental equipment, communicate with us, or otherwise use our services.
1. Information We Collect
Information You Provide
This may include:
•    Your name, email address, telephone number, and mailing or billing address.
•    Event information, including the event date, delivery location, venue, requested equipment, theme, number and approximate ages of participants, setup instructions, and access information.
•    Communications you send to us by email, telephone, text message, website form, social media, or another method.
•    Information contained in signed rental agreements, safety acknowledgments, invoices, and payment records.
•    Photographs, videos, testimonials, or other content you voluntarily provide.
•    Information necessary to address accessibility requests, allergies, safety concerns, or special accommodations when voluntarily provided by an adult customer.
Please do not provide Social Security numbers, driver’s-license numbers, complete medical records, children’s school information, or other information that is not reasonably necessary for your rental.
Payment Information
Payments may be processed by a third-party payment processor. We generally do not directly receive or store your complete credit-card number or security code. The payment processor may collect payment-card details, billing information, and fraud-prevention information under its own privacy policy.
Information Collected Automatically
When you use our website, our website platform and service providers may automatically collect:
•    Internet Protocol address.
•    Browser, device, and operating-system information.
•    Pages viewed and links selected.
•    Date, time, and duration of visits.
•    Approximate location derived from an IP address.
•    Cookie, pixel, and similar technology information.
•    Referring website and general website interaction information.
2. How We Use Information
We may use personal information to:
•    Respond to inquiries and prepare quotes.
•    Confirm reservations and process payments.
•    Deliver, install, inspect, maintain, and retrieve rental equipment.
•    Communicate about event details, arrival times, weather, safety, cancellations, and account matters.
•    Verify that the event site is appropriate for the equipment.
•    Provide customer support and respond to complaints.
•    Maintain business, accounting, tax, insurance, and transaction records.
•    Protect customers, participants, employees, equipment, and property.
•    Detect fraud, misuse, security incidents, or violations of our agreements.
•    Improve our website, services, inventory, and customer experience.
•    Send marketing communications when permitted by law.
•    Comply with court orders, legal obligations, insurance requirements, and governmental requests.
3. Children’s Privacy
Our website, quote forms, booking tools, and payment services are intended for adults who are at least 18 years old.
Although our rental services are designed for children’s events, children should not submit forms, create reservations, make payments, or provide personal information through our website. We do not knowingly collect personal information online directly from children under 13.
A parent or legal guardian may provide limited information about a child when reasonably necessary to arrange an event. Parents and guardians should not provide a child’s full birth date, school, medical records, government identification, or other unnecessary personal information.
If we learn that we collected personal information directly from a child under 13 without legally sufficient parental authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child submitted information may contact us at playrentalsntx@gmail.com.
4. Photographs and Videos of Children
We will not intentionally use identifiable photographs or videos of a customer’s child in public advertising, social media, portfolio materials, or promotional content without separate authorization from the child’s parent or legal guardian.
Agreeing to this Privacy Policy or booking a rental does not automatically grant us promotional photo or video permission.
Any media-release authorization should be presented separately and should be optional unless photography is an essential part of the specifically purchased service.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
•    Essential website operation.
•    Security and fraud prevention.
•    Remembering website preferences.
•    Website analytics and performance measurement.
•    Advertising or social-media integrations, when enabled.
You may be able to manage nonessential cookies through our website cookie banner or your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will request consent before activating nonessential cookies.
6. How We Share Information
We may share information with the following categories of recipients when reasonably necessary:
•    Website hosting and website-management providers.
•    Form, scheduling, invoicing, and customer-management providers.
•    Payment processors and financial institutions.
•    Email and text-message service providers.
•    Analytics, advertising, and social-media providers.
•    Delivery personnel, employees, contractors, and setup assistants.
•    Accountants, attorneys, insurers, and professional advisers.
•    Law enforcement, regulators, courts, or government agencies when legally required.
•    A purchaser or successor in connection with a merger, sale, financing, reorganization, or transfer of the business.
Service providers are permitted to receive only the information reasonably necessary to perform their services, subject to their agreements and applicable law.
7. Sale of Personal Information
We do not sell personal information for money.
We do not sell sensitive personal data or biometric data.
Some advertising, analytics, or social-media technologies may be treated as a “sale,” “sharing,” or targeted advertising under certain privacy laws even when no money is exchanged. Where applicable, you may request to opt out by using our cookie settings or contacting playrentalsntx@gmail.com. 
8. Texas Privacy Rights
To the extent provided by applicable law, Texas residents may request to:
•    Confirm whether we process their personal data.
•    Access personal data maintained about them.
•    Correct inaccurate personal data.
•    Delete personal data provided by or obtained about them.
•    Receive certain personal data in a portable format.
•    Opt out of qualifying targeted advertising, sale of personal data, or profiling.
•    Appeal a decision concerning a privacy request.
Requests may be submitted by:
Email: playrentalsntx@gmail.com
We may request information reasonably necessary to verify your identity and authority. Authorized agents may be required to provide proof of authorization.
If we deny a request, you may appeal by replying to our decision or sending an email with the subject line “Privacy Request Appeal.” We will respond within the period required by applicable law.
These rights are subject to legal exceptions and may not apply to all information or all businesses.
9. Marketing Communications
You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or contacting us.
You may opt out of promotional text messages by replying STOP, when supported, or by contacting us. Opting out of promotional communications will not prevent us from sending necessary messages about an existing quote, reservation, delivery, payment, safety issue, or rental agreement.
We will not condition a rental on consent to receive unrelated marketing messages.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including completing rentals, maintaining transaction and tax records, resolving disputes, enforcing agreements, addressing insurance matters, and complying with applicable law.
Retention periods may vary based on the type of information and the reason it was collected. When information is no longer reasonably needed, we will delete, anonymize, or securely dispose of it where practicable.
11. Data Security
We use reasonable administrative, technical, and physical safeguards appropriate for the nature of the information we maintain.
No website, payment system, email service, or storage method can be guaranteed completely secure. Customers should not send payment-card information or other highly sensitive information through ordinary email, text message, or general website contact forms.
12. Data-Breach Notifications
If a security incident occurs, we will investigate and provide notifications to affected individuals and governmental authorities when required by applicable law.
13. Third-Party Websites and Services
Our website may link to social-media platforms, payment processors, maps, review platforms, or third-party websites. We do not control their privacy or security practices. Their own policies apply when you use their services.
14. Changes to This Policy
We may update this Privacy Policy when our practices, service providers, or legal obligations change. The revised policy will be posted with an updated effective date.
Material changes will apply prospectively unless applicable law permits otherwise.
15. Contact Us
Questions or requests regarding this Privacy Policy may be directed to:
Play Rentals LLC
playrentalsntx@gmail.com